Jeff Meisenhelder
Systems Administrator — 20+ Years of IT Infrastructure &
Support Experience
resume@JeffMeisenhelder.com · (615) 682-3574
Technical Skills
| VMware ESXi |
Microsoft Hyper-V |
Microsoft Office |
DNS |
Active Directory |
| Ubuntu Linux |
Microsoft Windows |
Microsoft Exchange |
TCP/IP |
Network Folder Security |
| Antivirus |
Anti-Malware |
Image Deployment |
VPN |
Firewalls |
| DHCP |
Printers/Scanners |
Web Browsers |
VoIP |
iOS and Android Devices |
| Backup/Restore |
PHP |
HTML/CSS |
SQL |
JavaScript/VBScript |
Certifications
- Microsoft Certified Professional; Microsoft Certified Desktop
Support Technician (August 2005)
- Apple Certified Associate – Mac Integration Basics 10.10 (July
2015), 10.12 (April 2017), 10.13 (November
2018)
- Apple Certified Associate – Mac Management Basics 10.10 (July
2015)
- Fortinet Security Sales Associate – NSE 1, NSE 2, NSE 3 (October
2019)
- CompTIA Security+ ce (April 2017 – Present)
Work Experience
ImageQuest — Nashville, TN
October 2021 – Present
System Administrator (Full Time) · June 2023 –
Present
- Support of Microsoft’s core applications: Windows 7/8.1/10/11,
Server 2012/2016/2019, Microsoft 365, Azure, Office Apps
- WAN and LAN connectivity, firewalls, and security products
- Solution implementation and support: VPN, RDS, DaaS, and Citrix
- Monitor system alerts and notifications and respond accordingly
through service tickets
- Systems maintenance and review
- Improve customer service, perception, and satisfaction
- Fast resolution of customer requests
- Ability to work in a team and communicate effectively
Client Support Specialist III (Full Time) ·
October 2021 – June 2023
- Support of Microsoft’s core applications: Windows 7/8.1/10/11,
Server 2012/2016/2019, Microsoft 365, Azure, Office Apps
- WAN and LAN connectivity, firewalls, and security products
- Solution implementation and support: VPN, RDS, DaaS, and Citrix
- Monitor system alerts and notifications and respond accordingly
through service tickets
- Systems maintenance and review
- Improve customer service, perception, and satisfaction
- Fast resolution of customer requests
- Ability to work in a team and communicate effectively
- Escalate service requests that cannot be resolved to appropriate
staff
Rezult Group / ImageQuest
— Nashville, TN
August 2021 – October 2021
Client Support Specialist II (Full Time/Temp)
- Support of Microsoft’s core applications: Windows 7/8.1/10/11,
Server 2012/2016/2019, Microsoft 365, Azure, Office Apps
- WAN and LAN connectivity, firewalls, and security products
- Solution implementation and support: VPN, RDS, DaaS, and Citrix
- Monitor system alerts and notifications and respond accordingly
through service tickets
- Systems maintenance and review
- Improve customer service, perception, and satisfaction
- Fast resolution of customer requests
- Ability to work in a team and communicate effectively
- Escalate service requests that cannot be resolved to appropriate
staff
The AME
Group / Advanced Network Solutions — Nashville, TN
May 2015 – August 2021
OSC Support Engineer / Escalations Administrator
(Full Time) · January 2020 – August 2021
- Serve as an escalation point for other IT support staff for
resolution of complex issues in a fast-paced environment
- Interact with vendors to escalate issues and work jointly to resolve
complex problems
- Create work instructions based on troubleshooting performed and
tested
- Update system documentation as discovered to be inaccurate or as
system changes are found
- Title changed due to acquisition of Advanced Network Solutions by
The AME Group in September 2020
IT Support Specialist (Full Time) · May 2015 –
December 2019
- Provide first line of support via remote solutions to ANS service
clients spanning financial, healthcare, governmental, and other
industries
- Assist users with various applications including line-of-business
applications, Microsoft Office, email, VPN connections, and network file
shares
- Perform onboarding of new employees and termination of former
employees for clients
- Perform preventative maintenance for servers and workstations,
including low drive space and out-of-date antivirus definitions
- Receive and resolve offline server and stopped services alerts
- Act as a technical liaison between ANS clients and vendor technical
support personnel
TEKsystems /
Gaither Technologies — Evansville, IN
September 2014 – May 2015
Technical Support Analyst (Full Time/Temp)
- Solve trouble tickets supporting Gaither’s wide range of clients and
internal technologies
- Provide Gaither’s clients with various managed services, such as
backup, antivirus, and Microsoft Exchange
- Provide support for Active Directory and Windows Servers, as well as
various applications including MS Office
- Set up and provide support for network services including routing,
DHCP, DNS, firewalls, and VPNs
- Acted as a technical liaison between Gaither clients and other
companies’ technical support personnel
TEKsystems / Old
National Bank — Evansville, IN
March 2014 – August 2014
Desktop Technician (Full Time/Temp)
- Assisted with conversion of banking center computers from Windows XP
to Windows 7, including:
- Wiping existing machines and re-imaging with the correct operating
system per requirements
- Installing software based on the type of workstation and the
existing workstation being replaced
- Assisted with installation of machines in banking centers during off
hours, working with banking center personnel to ensure machines were
placed in the correct physical location within the branch and confirming
successful conversion validation; served as an onsite contact for issues
arising at various banking center locations across the Old National Bank
footprint (IL/IN/KY/OH/MI)
- Assisted with banking center conversion during Old National’s
acquisition of United Bank & Trust in Ann Arbor, Michigan
First Security Bank —
Owensboro, KY
June 2010 – March 2014
IT Specialist (Full Time)
- Maintained network, servers, user workstations, copiers, and
printers, including the Active Directory domain, security of network
folders, DNS, DHCP, bank core processing server, and ancillary products
such as teller transaction software, reporting software, and telephone
banking
- Served as liaison between bank users and the bank’s outsourced email
and Voice over IP phone providers
- Served as main IT contact for all 11 branches and performed deskside
assistance for users
- Set up new users on all necessary systems and set up workstations
for users
- Assisted with disaster recovery and backup of servers and data
Carpets
Unlimited / Crandall’s Home Furnishings — Owensboro, KY
June 2009 – June 2010
IT/Web Developer (Full Time)
- Created and maintained retail and information websites for various
businesses operated by the company
- Developed mailing list software to send updates via email and
various social media websites
- Maintained computers and provided technical assistance to users
Volt
Services Group / EDS, an HP Company — Winchester, KY
April 2007 – June 2009
IT Support Analyst (Full Time), Leveraged Operations
Department — Bristol-Myers Squibb/ConvaTec project · January 2009 –
June 2009
- Answered Tier 1 support calls from Bristol-Myers and ConvaTec field
sales users
- Attempted to resolve all issues on the first call and relayed work
tickets to Tier 2 when necessary
- Supported various applications, including the migration from Mozilla
Thunderbird to Microsoft Office Outlook 2007, Microsoft Windows XP, and
Microsoft Office 2003, among others
- Assisted users with a variety of hardware, software, and network
connectivity issues, including password resets/unlocks and obtaining
replacement peripherals and facilitating off-site hardware repair
IT Security Analyst (Full Time), Leveraged Security
Department — Kraft Foods North America project · April 2007 –
January 2009
- Created and removed Active Directory user accounts and groups and
Exchange 5.5/2003 mailboxes
- Added users to security groups and distribution lists for network
folder security purposes
- Diagnosed security and access problems, such as locked-out
accounts
- Created and edited Visual Basic scripts and batch files to assist
with “project tickets” requiring many creations, changes, and updates to
occur at once
- Assisted with server migrations/refreshes, providing a seamless
cutover experience for end users
- Assisted with training new security team members, both on-site and
overseas
Daviess County High
School — Owensboro, KY
July 2006 – January 2007
Computer Lab Technician (Full Time), Computer
Operations Department
- Maintained all computers, printers, servers, networking equipment,
and other peripherals within the school
- Helped train and manage the student help desk
- Spearheaded network deployment of the latest AutoCAD software for
the CAD lab, including packaging software for deployment, implementing a
license server, and creating a Symantec Ghost master image for use on
all workstations in the lab
City of Owensboro, KY
April 2005 – January 2007
Web Technician (Part Time), Information Services
Department
- Worked with representatives of City departments to maintain, update,
and generate content for the City’s informational websites and internal
intranet, designing graphics and utilizing PHP, HTML, CSS, JavaScript,
and MySQL, among other technologies, to create and maintain City-related
sites
Education
Western Kentucky University — Bowling Green, KY ·
August 2006 – December 2006 Bachelor of Science, Computer
Information Technology · August 2008 – December 2011
Eastern Kentucky University — Richmond, KY ·
August 2007 – May 2008
Owensboro Community and Technical College —
Owensboro, KY · August 2003 – May 2006 Associate of Applied
Science, Information Technology/Computer Networking — High
Distinction
References
Available upon request.